We collect information about you when you contact us for an appointment for a service or treatment, visit the clinic for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

In law, we are allowed to use personal information, including sharing it outside the clinic, only if we have a proper reason to do so, for example:

* To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments


* When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests


* When you consent to it: we will always ask for your consent to hold and use health and medical information.


We have rigorous data protection and security policies in place with all our suppliers.


We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes, or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact us via email pam.rice@btinternet.com.

Unless you request otherwise, we will keep your information to contact you.

After two years we will delete all your personal information, except for your name, relevant client history, contact number and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted/shredded after four months.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

See our cookies policy here.

Our website includes links to other websites.  This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on January 2022.

Please contact us if you have any questions about our privacy notice or information we hold about you: pam.rice@btinternet.com

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern: www.ico.org.uk/concerns/handling